Customer Operations Platform
INPLICOM
Operations that stay
connected.
Customer conversations, AI workforce, and business systems in one calm control surface — trained on what you sell.
- Faster support
- Unified operations
- Enterprise ready
Point INPLICOM at your site
Build a live sandbox agent from your public pages — no signup required for the first run.
From your sources to resolved work
Four steps. No theatre — INPLICOM stays honest about what is verified, what needs approval, and what is waiting on a connected service.
Connect your knowledge
Point INPLICOM at your site, files, and catalogue so replies start from what you actually sell and support.
Answer from your sources
Assistants reply with citations from indexed material — not generic chatbot filler.
Hand off when needed
When a person is required, the thread stays whole: context, status, and next action visible. States stay honest — Needs your approval, waiting for connected service.
Run ops in one workspace
Inbox, workforce, automations, and connected systems share one calm control surface for your organisation.
What INPLICOM covers
Support, AI workforce, and connected systems in one workspace — not a standalone chat widget.
Knowledge
Index websites, PDFs, catalogues, and corrections so answers stay on your source of truth.
Universal inbox
Human and agent replies in one thread with live takeover when a person is needed.
Voice
Natural spoken sessions that reuse the same knowledge and guardrails as text.
AI Workforce
Specialist agents with approvals, receipts, and clear ownership of each task.
Automations
Flows that trigger on real events — not decorative diagrams.
Developer tools
Approved assistants can work in the same workspace as your team, with access you control.
Built for real operating environments
One INPLICOM platform with clear emphasis for commerce, services, SaaS, and marketplaces.
- Commerce & retailProduct questions, returns, order status, and booking — trained on your catalogue and policies.Explore
- Professional servicesQualify leads, book consultations, and keep case history visible for your team.Explore
- Software & SaaSDeflect tier-1 questions, escalate with context, and sync knowledge from docs and release notes.Explore
- MarketplacesBuyer and seller support with order tools, disputes, and multi-agent routing.Explore
Trust, explained plainly
INPLICOM is operated by OFIN LTD. Privacy controls and published legal documents you can review before you buy.
Privacy defaults
Visitor erasure, PII scrubbing options, and no foundation-model training on your conversations by default.
Operator accountability
INPLICOM is operated by OFIN LTD — published entity, terms, and processing documents you can review before you buy.
Published legal docs
Privacy Policy, DPA, and sub-processors are listed plainly — not buried behind a sales call.
Plans that start with a trial
Hobby, Standard, and Business. Every plan includes a 14-day trial with no credit card. INPLICOM is a product of OFIN LTD.
Hobby
$19/mo
A first store, a side brand, or a founder answering their own inbox.
- 14-day trial, no card
- 1,000 credits/mo (~800 conversations)
- 10M training characters
- 500 MB media (about 250 products)
- 3 support agents
- Inbox, leads, and analytics
- Guardrails and notifications
- Hosted model routing
Standard
$99/mo
The plan most stores run: more volume, daily re-index, and your own branding.
- 14-day trial, no card
- 10,000 credits/mo (~8,000 conversations)
- 20M training characters
- 2 GB media (about 1,500 products)
- 6 support agents
- Daily Auto Train
- Remove INPLICOM branding
- Unlimited teammates
Business
$399/mo
High traffic, resellers, and teams that bring their own model keys.
- 14-day trial, no card
- 40,000 credits/mo (~35,000 conversations)
- 50M training characters
- 10 GB media (unlimited products)
- Unlimited agent configs (fair use)
- Bring your own API keys
- White-label widget
- Admin API
Taxes follow the rules where you bill. OFIN LTD issues the subscription. Full pricing details
Start your 14-day trial
Create an organisation workspace, launch an assistant, and keep humans in the loop with honest status.
Start free trial